90 Day Returns

 

Order Cancellations

If your order has not shipped we are able to cancel the order. Please email website@finaflex.com in order to cancel the order. This email is monitored M-F 9-5 EST. You can also use the online chat when available.

If you need to call us our contact is: 

(678) 762-9302

 

Returns

  • Once an item of merchandise is delivered to you, you can return that item within 90 days of delivery.
  • To be eligible for a return, your merchandise must be unused and in the same condition that you received it and must be in the original packaging.  
  • If this is a satasfication related return please contact website@finaflex.com

 

Shipping

To initiate a return, please email us at website@finaflex.com.  Please put your online order number as the subject.

All returned merchandise should be sent to us at 3615 Francis Cir Ste 100, Alpharetta, GA, 30004.

You are responsible for paying for all shipping costs for your returned item. Shipping costs are non-refundable. If you receive a refund, the cost of any return shipping will be deducted from your refund. You should consider using a trackable shipping service or purchasing shipping insurance for items of value.

 

Refunds and Exchanges

After We have received your valid return, We will send you an email to notify you that We have received your returned item and notify you of the acceptance or rejection of your return.

If your return is accepted by Us, We will provide one of the following within a reasonable time: an exchange of merchandise for the item returned, a non-transferable merchandise credit, a credit to the payment card or original method of payment used to pay for the item, a check, or another remedy that we determine in good faith is appropriate in the circumstances.